FAQ- Answers to commonly asked questions
Q: How does online ordering work?
A: Create an account using your email and password. Select your prefered food choices, please leave in the comments at checkout, your prefered days/times for delivery or pickup. Please pick two different days/times. We will confirm with you.
Sunday at midnight order deadline to guarantee full meat, dairy + produce selections. Please see below for more options for online ordering, delivery, pick-ups, health & safety.
Meat + Dairy + Produce + in-stock items DELIVERY DAYS: Friday & Saturday
Produce + in-stock items DELIVERY DAYS: Wednesday & Thursday
Q: Is there different days to order and a schedule?
A: Yes for our Local food service + to guarantee your selections + FREE delivery of your order of fresh meat, dairy and produce; order by Sunday at midnight. Meat, Dairy and produce order deliveries will be Friday and Saturday. Produce only + in-stock items will be delivered Wednesday and Thursday. Please indicate in comments your preferred days/times based upon this schedule. Please choose two days/times. We will confirm delivery day/time as well as a courtesy call at the time of delivery.
You can order any day of the week for delivery in the same week. Our online store is current but due to high demand we cannot guarantee exact time for orders. We will however give you a courtesy call to let you know what we anticipate based upon demand. Average wait time for online order + delivery after Sunday at midnight is 1-3 days.
Pickup Orders: let us know in the comments at checkout, what day/time you are picking up so that we can have your order ready! Pick up orders are from Tues-Friday 10-6 & Sat 10-4pm We ask that you order 24 hours in advance to give us enough time to prep or make/get fresh product ready. Please call should you need to place an order the same day as pickup.
Q: Are there certain precautions I should take right now or that Pure Local Organics is taking due to Covid-19?
A: Yes due to the current situation we are facing, we are taking all health and safety precautions. All of our suppliers are also following health & safety protocols. We encourage you to do the same.
We ask that customers coming into the store bring debit or credit only. We will not be accepting cash as of March 22,2020 in an effort to reduce contamination. We ask that customers reduce touching unnessary surfaces or products. We ask that our customers sanitize their hands upon entering the store and give sufficient space to your fellow shoppers. Please give us time to sanitize the debit machine in between uses as well wash our hands.
Order online with us for FREE delivery to reduce contamination risks. We are taking all necessary precautions for health + safety. As an extra precaution for online orders; upon delivery we will drop your groceries at the front door and give you a coutesy call. We ask that you are conscious to bring your groceries in within 30 minutes of being dropped to ensure health & safety of your food.
Q: Is your store open during the Covid-19 quarantine.
A: Yes we are Organic grocery and essential. Our store will remain open until we feel the need to close down for health and safety reasons. We will remain open online and follow all protocols for proper food handling and sanitization.
We ask that customers coming into the store bring debit or credit only. We will not be accepting cash as of March 22,2020 in an effort to reduce contamination. We ask that customers reduce touching unnessary surfaces or products. We ask that our customers sanitize their hands upon entering the store, we have some provided. Please give sufficient space to your fellow shoppers. Please give us time to sanitize the debit machine in between uses as well wash our hands. Thank you for your patience during this time.
Our current hours are: Tues-Fri 10-6pm + Saturday 10-4pm
Q: Do you have a quality guarantee and what it your credit, refund policy.
A: We 100% back the freshness and quality of all of our products. If you have an issue with any products purchased from Pure Local Organics; we ask that you contact us right away. We will kindly and gladly credit or refund or replace product as needed. Any food products purchased on ripe sale are final sale; we recommend eating sooner than later.
Q: Are your products 'Organic' & how do we really know?
A: Yes and no. We aim for Pure, meaning: Certified Organic, Organic, Pure and Natural. All of our products are hand-selected from trusted sources and suppliers and researched extensively for premium quality and freshness. We will always list if something is Certified Organic or not. All farms that we outsource locally have been visited by the owner to learn about their growing methods and how they operate day to day, in fact Melissa still does a Monday farm tour to pick up fresh produce. We're out here just wanting to know that things are being done in an old-fashioned, Pure, Organic and Natural; as Nature intended kind of way.
Q: How 'Local' are you and what do you mean?
A: We've been kickin it in Sarnia for the last 5 years, most of it spent downtown. We love what downtown Sarnia has to offer and what it represents. It is a known hub for Local, independent business' filled with cultural and artisanal shops and vibes. We feel at home and our hearts are fully into the full revitalization of the downtown core. And for the last 5 years we have supported Local growers, farmers, food producers, start-up companies, Artisans and focus on Local + Canadian products when and where we can. And yes we are Local and proud to say that we are Sarnia's only local + independent + specialty + Organic grocery store.
Q: Are all of your products Local?
A: Not all of them but a lot of them, like our Local food service including meat, dairy, produce + Artisanal products including what we make and who we collaborate with.
We believe in thinking globally and acting locally. Many of our products are imported from all over the world (like our delicious Pure Olive Oils + Balsamic Vinegars). Without our import market, some of our top choice foods would simply cease to exist. We believe in supporting Local Artisans and producers from all over the world. We believe in a Local + Global movement towards sustainability, community, fair-trade, love, peace + balance in our world.
To answer the question, yes, we are Local and love connecting like-minded people with a healthy lifestyle and we believe in both the Local + Global market. Think Globally, Act Locally- Melissa & The Team at Pure Local Organics.
If you have any question do not hesitate to pop in for a chat, call or email us.
519 337 8080
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